How can digitalization capabilities inspire sustanable lean operations?

This paper explores how I sought to explore how the opportunities of digitalisation capabilities can create a sustainable lean operation for Standard Bank. This approach will demonstrate how digital transformation is increasing efficiency and sustainability in banking operations. CSH helps Standard Bank meet stakeholders’ needs, both customers, employees, as well as regulators, in a timely fashion. Digitalization will increase efficiency, yet CSH is committed to realigning its efforts with ethical principles that support employee welfare in automation and confidentiality of data (Ulrich & Reynolds, 2010). Standard Bank operates in a VSM structure that makes it viable in digital transformation. Support for sustainable lean operations is enabled by aligning units such as retail banking and IT. By means of AI tools and feedback loops, the processes are integrated, and they monitor the performance and customer satisfaction, so as to ensure the system effectiveness. (Beer, 1985). Additionally, AI and RPA as digital tools automate tasks and optimize workflows while extending lean principles. The high reduction in costs and response time is necessary in the banking environment. These technologies have been shown to fit within the ideals of lean, minimizing waste (Moyano-Fuentes & Sacristán-Díaz, 2012). Reducing the usage of physical resources, digitalization can be used. Digital payment, cloud infrastructure, and e-banking implementation to relieve Standard Bank’s carbon footprint is compatible with organization’s own purpose and environmental goals (Kane, Palmer, Phillips, Kiron, & Buckley, 2019). With the use of big data analytics Standard Bank is being able to oversee process optimization and analyze the delivery of service and efficiency in support of lean principles (Bortolotti, Boscari, & Danese, 2015). Influence on Group SDA: Standard Bank’s digitalization efforts must be inclusive (CSH), viable (VSM) and most efficient with lean principles in conjunction with digital tools. Service delivery is further enhanced through data centric approach by use of analytics and AI while service sustainability. With these approaches being integrated, Standard Bank can transform digitally, ensuring efficiency, ethics, environmental responsibility leading to long term sustainability and operational excellence.