How can better ERP integration be achieved for improved supply chain resilience?

This study’s objective is to assess potential tactics for enhancing supply chain resilience using an integrated Enterprise Resource Planning (ERP) platform. Service disruption is a common occurrence across all business functions (including supply chain). Therefore, controls and measures need to be put in place to prevent service interruption in supply chain operations. During the COVID19 pandemic many businesses suffered severely due to not having resilience in supply chain processes resulting in some even shutting down (Shen & Sun 2021). The global pandemic pointed out that businesses need to have some form of supply chain resilience for survival and to continue operating during unforeseen circumstances. Many businesses have since started investigating initiatives and strategies to improve resilience in their supply chain operations. This study will provide effective strategies to consider in enabling resilience in the supply chain process collated from various sources that researched how supply chain resilience can be achieved (Rahman. et al., 2022). Furthermore, the study will point out how supply chain resilience can be enabled by the ERP (Muthuswamy & Hu 2023) and other digital technologies, such as Artificial Intelligence, Big Data, Cloud Computing (Gupta et al., 2022). It will focus on these critical aspects of supply chain resilience: inventory management (improved focusing), data management, supplier collaboration, risk management, real-time analytics, scalable solutions and business processes optimization (Azam et al., 2023). By addressing these key areas, businesses will be in a better position to overcome supply chain disasters/disruptions which can lead to revenue loss and decreased customer satisfaction because of not getting their products when they want them.